Returns and claims

This page explains when a product can be returned and when it cannot. The reason lies in the nature of the products, not in our policy.

Made-to-order printed products - no returns for a change of mind

Products made to order and printed with your design are one-off items that cannot be resold to anyone else, so we do not accept returns for a change of mind or for ordering the wrong size once you have approved the artwork and the job has gone into production.

This is why we always send you a proof before production - the approval step is where you can check the size, colours, spelling and logo position at no cost.

Defective products or products that do not match the approved artwork - we take responsibility

If a product has a manufacturing defect or does not match the artwork you approved, we remake it or refund you, as agreed with you, at no cost to you.

How to report a problem

Report it within 7 days of receiving the goods.
Send photos of the problem with your order number to our LINE Official Account or by e-mail to tightent.co@gmail.com.
Please keep the packaging until the matter is resolved.

We will reply and tell you the next steps. If the product needs to be sent back, we will give you the address and how to ship it.

Damage in transit

If the box shows signs of damage when it arrives, please take photos before opening it and let us know straight away. Photos taken on delivery help us make a claim with the courier.